FREE SHIPPING WITHIN THE EU FOR ORDERS OVER 150€

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    Marty the bear Soft toy

    Marty the bear here!

    Many say that I am the funniest bear in the forest, with a warm, kind heart. I have a great time playing, but I’m even happier snuggled up in bed. Also, I am always ready to help a friend in need.

    I think we could be best friends!

    Knitabuddy soft toys are the perfect companion for anyone.
    They are sewn completely by hand, point by point, with great care by our seamstresses.
    We love to think of a world where children can live free of pesticides and harmful dyes. A world full of honest and ecological products, made with natural and soft materials. That’s why we use 100% organic Pima cotton, certified Oeko-Tex 100. This way, we not only protect the environment but also respect fair trade throughout the production chain.

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    Shipping

    We dispatch all orders within 2-5 days working days. During sale events and new collection launches, there may be slightly longer processing times. We will make every effort to deliver your order within the estimated time span, however delays are occasionally inevitable and the estimates relate to normal business periods. See below for estimations of delivery costs and times:

    Finland: flat rate 5.90€ | free on all orders over 150€ | 2 - 5 working days

    EU & EEA: flat rate 10€ | free on all orders over 150€ | 7 - 14 working days

    Rest of World*: flat rate 24€ | free on all orders over 200€ | 10 - 20 working days

    Payments

    Bank payments

    You have access to the payment buttons of all Finnish banks. You can pay using the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Säästöpankki, OmaSP, Osuuspankki, POP-pankki, S-pankki and Ålandsbanken via Paytrail payment service.

    Credit card payments

    You can pay online with Visa, Visa Debit, Visa Electron, MasterCard, and Debit MasterCard. The online shop uses the international Verified by Visa and MasterCard SecureCode authentication services. Card payments are made securely via a secure payment form and no payment card details are stored in the e-commerce systems.

    Mobile payment methods

    Our online shop also allows you to pay easily and securely on mobile. Mobile payment methods Pivo and MobilePay are in-app services that allow you to pay for online purchases by transferring money from your account or by card payment from your card by accepting a payment in that app.

    Returns & exhanges

    RETURNS

    You can request a return for any product within 14 days from the delivery date. Please email rowanessentials@gmail.com within this timeframe, so that we may start the process for you. The returned item must be unused, in its original condition including tags and packaging. Once we have received and inspected the item, you will be refunded for that product. 

    The refund will be made using the same payment method as in origin payment.

    Under these circumstances you are responsible for the return shipping costs and applicable customs and/or duties. We encourage you to use a trackable shipping service or purchasing shipping insurance. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by us.

    EXCHANGES

    Currently, we do not offer exchanges for returned products. Should you wish to purchase another product or change of size, you may return the original item and place a new order for the desired product.